Does anyone understand the CDP market anymore?
The customer data platform (CDP) market has completely reinvented itself over the past 18 months, evolving rapidly in response to
HubSpot rebuilds its platform around AI agents
On the first day of Unbound26, HubSpot unveiled updates to change how people work with AI on its platform. Instead
Accelerate your move to agentic business applications with Dynamics 365 Activate
Don’t let legacy applications hold back your adoption of innovation Organizations around the world are exploring how AI and agents
US Return Trends Are Reshaping How Consumer Shop Online
New research from Loop shows that return policies are increasingly deciding where Americans shop, while fraud and abuse add to the pressure
Salesforce and OpenAI Customers Are Putting AI to Work
Salesforce and OpenAI are bringing frontier intelligence into the tools enterprise teams use every day, helping them tackle harder problems
Where Your Customer Context Actually Lives
Everyone says the sales conversation holds context Customer Success never gets. That’s true, and it’s the beginning of the question
The Online Trailblazer Community: Reimagined Together and Coming Soon to Slack
At Dreamforce 2026, we’re sharing our vision for a reimagined Trailblazer Community on Slack, coming in November 2026. This means
Active Listening Is a Filter, Not a Posture
I got this wrong in a client meeting recently and it’s worth showing the whole thing, because the failure is
When Customer Value Becomes the Growth Engine
 This blog is part of Chief Outsiders’ New Growth Imperative series, designed to help CEOs and leadership teams engage
When AI Makes Demand Generation Look Smarter Than It Is, and How to Solve for That
AI has become an important part of many organizations’ operations, and your company’s demand generation team isn’t immune. After all,