Gong Unveils Industry-First Revenue Harness, Mission Big Dipper
Key Takeaways Gong’s Mission Big Dipper introduces an execution layer designed to govern and orchestrate AI agents across the revenue
Top Tools to Grow Your Business
I’ve worked with logistics teams long enough to know this: when updates are late, and handoffs are messy, customers lose
Is It Still Worth It for Amazon Sellers?
Jungle Scout is one of the most preferred Amazon tool suites when it comes to product and keyword research. While
How Batteries Plus Reengaged Customers to Generate $15M in Pipeline with a Lean Team
Facing continued double-digit commercial growth, the enterprise bypassed traditional scale models by partnering with Rosetree Solutions to deploy Agentforce and
How to Align Your Executive Team for Success
When CEOs talk about growth, they usually focus on markets, products, and funding. What derails them more often is
Getting started with Hermes Agent Desktop
This is the third in a three-part series on reducing the cost of AI-powered marketing workflows. Part 1 introduced the
Power Dialer, Predictive Dialer, and Chloe
It’s Monday morning. You open your CRM and there are 200 leads in the queue. Forty are new inbound signups
Customer experience leadership in the age of AI: A new operating model with Dynamics 365
Customer experience leadership in the age of AI is undergoing a massive transition. Leaders are expected to act in the moment, but the systems, incentives, and
Talking About Agentic AI Is the Most Customer Success Thing I’ve Ever Done
Some people want me to just “focus on CS.” Cool. Let’s talk about CS. Customer Success exists to get customers
What’s Useful + 10 Best Tools (2026)
AI in CRM is the use of artificial intelligence inside a customer relationship management system to cut manual work and