Moving beyond release waves with the AI at Work roadmap
Starting in September 2026, Dynamics 365, Microsoft Power Platform, and Microsoft Dataverse roadmap content is joining the AI at Work
CRM Softwares
Announcing the 2027 Salesforce Partner of the Year Award Winners
The Salesforce Partner of the Year Awards recognizes the partners who are transforming how our customers work, decide, and grow.
6 Stages That Win Customers
I have seen a lot of businesses make the same mistake with email. They build a list, then send the
Supplier Engagement in Dynamics 365 SCM for AI-Powered Procurement
Summary Supplier Engagement in Microsoft Dynamics 365 Supply Chain Management helps organizations connect supplier experiences, procurement processes, and business data
Salesforce Careers: Growth Without Changing Companies
Some people build careers by choosing one thing and staying with it. Jolyn has built hers on the willingness to
Microsoft named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms for the sixteenth consecutive year
Sales teams have access to more information in the flow of work than ever before. Customer conversations, customer relationship management (CRM)
Field Service for Home Health: Build a Proactive, Connected Care Model
Home healthcare is fragmented. Patients feel it every day. In Salesforce’s 2026 Connected Health Consumer survey, one number stood out:
Simplify Customer Service Scheduling with Shift Rotation Policies
Define your rotation pattern once — Workforce Management runs it automatically and predictably, cycle after cycle. Managing rotating shift schedules
Scale Agent Development with Salesforce Headless 360
The first version of an agent you build through the declarative Agentforce Builder feels like magic. As the agent evolves,
What Is a Confirmation Email? 7 Types You Need
I’ve lost count of how many times I’ve clicked “submit” on an order or a booking and then just waited.