12 AI Sales Strategies for Small Businesses That Actually Work
It’s 11:47 p.m. and Maria, the founder of a growing startup, finally closes her laptop. She just spent the last
Moving sales and service organizations forward with agentic CX and Microsoft 365 Copilot
Customer expectations have reset. Here’s how agentic AI across Microsoft 365 Copilot and Dynamics 365 helps sales and service teams
What you need to know
We’ve updated this guide with information on the new creative tools for small and growing businesses. Using LinkedIn personally is
What it is and how to nail It with your team & tech
A CRM is like a teenager’s journal – full of sensitive information. But instead of school stories and secrets, it
Agentic Workflows Aren’t Tech Touch 2.0
Every time I talk about AI and agentic workflows in Customer Success, someone says some version of the same thing.
Best lead scoring automation tools for sales & marketing teams: Our 2026 picks
Sales teams today aren’t struggling with a lack of leads—they’re struggling with knowing which leads actually matter. Between disconnected tools,
9 Best Personal CRM Tools for Effortless Networking in 2026
What if you could bring the familiarity of your address book, task planner, and communication platform together? You would never
Who trains tomorrow’s marketers if AI does the work?
Much of the discussion around AI and marketing jobs has focused on one question: Will AI replace entry-level marketers? That
13 A/B Testing Metrics That Matter [Primary, Secondary & Guardrail]
To run effective A/B tests, you need three kinds of metrics: primary, secondary, and guardrail. Primary metrics show you whether
You Can’t Ask for Active Listening and Then Bury Your CSMs in Busywork
Active listening is the single most important skill a CSM can bring to a customer conversation. Not product knowledge. Not