AI adoption hits 90% as CX deployment paths diverge
Ninety percent of CX organizations are now piloting or deploying AI, according to Five9’s “2026 Business Leaders CX Report.” Overall, […]
Personalization Still Isn’t Personal Enough in B2B Marketing
In an ever-changing marketing landscape, buyers expect increasingly personalized experiences and landing them is a penultimate priority for marketers to
Your Humanity Is the Moat
Here’s the mistake companies are already making with agentic AI. They’re treating it as a replacement strategy. Replace the CSM
How Adwave Enabled Patriot Auto Group to Expand Its Reach, Grow Sales With CTV: Demand Gen Report Case Study
Key Takeaways Patriot Auto Group used AI-generated connected TV ads to lift showroom visits 34% in four months, treating CTV
Do AI Voice Agents Really Work? The Operations Reality Check
“AI voice agents sound awesome, but, um….if I use one, will it totally embarrass me and my brand on the
Sales Compensation Plan Blueprint | Brian Le, Notion
Listen on YouTube // Apple // Spotify You can also listen to the full episode on X. We recently published
What Does Salesforce Do? | Salesforce
Salesforce is the world’s #1 agentic CRM, helping companies become agentic enterprises where humans, AI agents, and platforms work together
15 Best Contact Management Software for 2026
Before I switched to dedicated contact management software, I was juggling a spreadsheet for leads, Gmail for conversations, and sticky
A Practical Guide to Email A/B Testing
The payoff from email A/B testing is simple: sending two different versions of an email to two recipient subgroups lets
8 Best Lead Management Software Tools to Try in 2026
What is lead management software? Lead management software is a system that helps businesses capture, organize, track, follow up with,