Does Your Company Have an AI Accountability Problem?
A customer calls their insurance company with a straightforward question about their deductible. The agent pulls from a knowledge base […]
HubSpot reverses course after customers reject data sharing
On July 1, HubSpot announced new terms of service that allowed the company to take enrichment data from one company
Hitachi Construction Machinery Dynamics CRM case study
Heavy construction machinery, excavators, dump trucks, wheel loaders, and graders are highly complex pieces of equipment, typically custom ordered to
Brand Expansion Builds Trust, Until Operations Break It: New Radial Research
Radial, Inc., a leading 3PL set to become Paxon later this year, released the findings from a survey of 1,000
Sales – How Sage ERP and SugarAI integration transforms your business
If you’re running Sage ERP, you’re already in control of your financials, inventory, operations, and supply chain. But here’s the
Our big Martech for 2026 report is almost here — be the first to get it for the ground truth of martech AI – chiefmartec
Every December for the past few years, Frans Riemersma and I have published a deeply researched report on what’s actually
15 Best Contract Lifecycle Management Systems in 2026
Managing contracts can quickly become a chaotic and time-consuming task. From missed deadlines to endless email threads, I’ve seen how
Helium 10 Pricing 2026 – New Plans & Subscription Costs
Helium 10 offers pricing solutions for businesses of all sizes, starting from just $129/month. The new Helium 10 pricing supports
WHAT IS A CUSTOMER? DEFINITION, TYPES AND CATEGORIES
Introduction A customer is an individual who purchases goods or services from the businesses. The customer is considered as the
The Three Structural Failures of Customer Success
Customer Success is harder than it needs to be. Not because of bad people. Not because of bad intentions. Because